Eazotel Privacy Policy

Last updated: 24 October 2025

This Privacy Policy describes how Eazotel Technologies Private Limited("Eazotel", "we", "us", or "our") collects, uses, stores, and protects information when you access or use our website, dashboard, WhatsApp Business integrations, Meta (Facebook) integrations, and Google APIs including Google Business Profile.

1. Information We Collect

  • Names, email addresses, and phone numbers
  • Hotel or business profile information
  • WhatsApp Business phone numbers connected by you
  • Meta Page and Business Manager identifiers
  • Google Business Profile identifiers
  • Authentication credentials and access tokens
  • IP address, device information, and usage logs

We do not intentionally collect sensitive personal information.

2. How We Use Your Information

  • Provide hotel communication and management services
  • Enable WhatsApp Business messaging automation
  • Manage Meta Page messaging and integrations
  • Sync and manage Google Business Profile data
  • Provide customer support
  • Ensure platform security and prevent fraud
  • Comply with legal and regulatory obligations

3. Data Sharing

We may share information only with:

  • Meta Platforms (Facebook & WhatsApp Business APIs)
  • Google APIs (OAuth & Google Business Profile)
  • Cloud hosting and infrastructure providers
  • Legal authorities when required by law

We do not sell, rent, or trade personal information.

4. WhatsApp Business Platform Compliance

Eazotel uses WhatsApp Business Platform APIs strictly for business messaging initiated or approved by the business user. Message content is processed solely to deliver and manage business communications.

We do not read, sell, or use WhatsApp message content for advertising or unrelated purposes.

5. Google API Services – Limited Use Disclosure

Eazotel’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

We access, use, and store Google user data only to provide features explicitly requested by the user, such as managing Google Business Profile listings. We do not use Google user data for advertising, profiling, or resale.

6. Meta App Data Usage

Our application collects business contact information, WhatsApp Business identifiers, Meta Page identifiers, and usage data solely to enable messaging, automation, analytics, and customer support.

We do not sell or share data for advertising purposes.

7. Data Retention

Personal and business data is retained only while your account is active or as required by law. Inactive account data is deleted or anonymized within 36 months.

8. Data Security

We implement industry-standard technical and organizational safeguards, including encryption, access controls, and secure infrastructure.

9. California Consumer Privacy Act (CCPA)

CategoryDescriptionCollected
AIdentifiersYES
BCustomer records informationYES
CProtected characteristicsNO
DCommercial informationNO
EBiometric informationNO
FInternet activityYES
GGeolocation dataNO
HAudio / visual dataNO
IProfessional informationYES
JEducation informationNO
KInferencesYES
LSensitive personal informationNO

10. Your Rights

You may request access, correction, or deletion of your personal or business data at any time by contacting us.

11. Contact Us

Email: support@eazotel.com

Website: eazotel.com

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